Rebecca Nicholas is Vice President of PowerUp Innovation and Support at Capital One. She and her team are focused on improving the everyday support experience for Capital One’s workforce through key end user touch points, including the PowerUp Bar’s on-site IT centers, service desk innovations and knowledge management, device lifecycle management, executive / event support and field services operations.
Holding numerous leadership positions in her 26 year career with Capital One and HP, Rebecca has worked both within Finance and IT. She is a natural champion and advocate for employees, and in 2012 while at HP, she helped found the trailblazing IT Employee Experience Services organization, where the needs of internal customers are central. This transformation drove employee engagement scores to improve by over 40%.
Rebecca earned her Bachelor’s Degree from San Jose State University and is based in San Francisco. She is the proud mother of a daughter and a son who both also work in the technology industry. Rebecca is an avid reader and soccer fan who loves to watch games occurring anywhere in the world.