Karen is the Senior Vice President, Experience Design for Digital Payments & Labs at Mastercard, leading the design of key consumer and customer-facing experiences in Mastercard’s broader transition to digital. She is also leading the design of third party developer tools, to bring MasterCard capabilities to a broader set of commerce and money movement innovations in the digital and physical world.
Karen’s focus is connecting business strategy with deep user insights to deliver innovative design solutions at a global scale. She’s also an expert in design for transactional systems with the unique challenges they present. Prior to joining Mastercard, Karen held experience design leadership roles at PayPal and JPMorgan Chase. She lives and works in New York City.