Engagement Associate

AWE is seeking a highly motivated, detail-oriented Engagement Associate to support the management and delivery of our leadership and development programs for clients like Google, Levi Strauss & Co., Verizon, WarnerMedia, AmericanExpress, Spotify, Sephora and Electronic Arts. This position requires strong project management, client relationship skills, strategic thinking, problem solving and a results-driven mindset. This position will be based in Los Angeles.

KEY RESPONSIBILITIES

  • Manage calendars, including coordinating staff availability, timelines and deadlines;
  • Provide facilitators with support pre, during and post sessions;
  • Coordinate logistics and materials, including tech testing in preparation for training or virtual sessions;
  • Manage and update clients’ details in CRM and on the website;
  • Organize and update materials for training sessions;
  • Produce and distribute resource materials to clients;
  • Collect client feedback and suggest changes to improve client experience;
  • Attend and support client-facing kickoff meetings as needed.

QUALIFICATIONS

Successful candidate will possess:

  • Alignment with AWE’s mission to create equity and economic growth in the workplace;
  • At least two years experience in project management or coordination, business administration, account management, executive support, customer support or success, or related field;
  • Proactive, authentic client-centric mindset and service-oriented drive that fuels approach to solving problems and achieving goals;
  • Flexibility and agility in a high-growth environment;
  • Coachability combined with an ability to quickly learn new skills;
  • Natural ability to connect with people and to be a connector for people; 
  • Exceptional ability to establish credibility and anticipate needs of  senior-level executives;
  • Capability to work independently and autonomously in a distributed work environment; 
  • Exceptional organizational, multitasking and prioritization skills;
  • Strong attention to detail;
  • Excellent written and oral communication skills;
  • Advanced computer and internet skills, including proficiency in Office (Word, Excel and Powerpoint), virtual meeting Apps (WebEx, Microsoft Teams, Zoom), Google Apps (Sheets, Docs, Drive, Calendar), Asana, CRM; 
  • Spirit of generosity and service;
  • Great sense of humor;
  • Bachelor’s or Associate Degree.