Client Services Coordinator

AWE is seeking a highly motivated, detail-oriented Client Solutions Coordinator to support the account management and delivery of services. Reporting to the Director of Client Solutions, this position requires strong project management, client relationship skills, strategic thinking, problem solving and a results-driven mindset. This position is remote.

KEY RESPONSIBILITIES:

Lead Generation & Sales Support

  • Partner with Client Solutions Director to close sales and achieve sales targets;
  • Research and qualify new leads;
  • Create and update CRM records for current and potential clients;
  • Run email and phone outreach campaigns to engage potential clients;
  • Set meetings with potential clients for the Director of Client Solutions;
  • Attend and support sales meetings and take accurate notes to update database;
  • Handle post meeting follow-up, sending additional information as requested;
  • Keep up with AWE product and service information and updates;
  • Stay informed about competing products and services;
  • Help Client Solution Director upsell programs and services to existing clients.

Client Servicing

  • Ensure clients receive, utilize and are satisfied with their purchased services;
  • Create a cadence of regular communication with clients to understand their needs and expectations, and to identify additional sales opportunities;
  • Onboard clients, explaining and demonstrating the features of AWE’s programs and services;
  • Work closely with Learning & Development to ensure delivery of AWE’s programs and services;
  • Track client servicing in the CRM;
  • Collect client feedback and suggest changes to improve client experience;
  • Attend and support client-facing meetings as needed.

QUALIFICATIONS

Successful candidate will possess:

  • Alignment with AWE’s mission to create equity and economic growth in the workplace;
  • At least two years experience in project management or coordination, business administration, account management, executive support, client support or success, or related field;
  • Proactive, authentic client-centric mindset and service-oriented drive that fuels approach to solving problems and achieving goals;
  • Flexibility and agility in a high-growth environment;
  • Coachability combined with an ability to quickly learn new skills;
  • Natural ability to connect with people and to be a connector for people;
  • Exceptional ability to establish credibility and anticipate needs of senior-level executives;
  • Capability to work independently and autonomously in a distributed work environment;
  • Exceptional organizational, multitasking and prioritization skills;
  • Strong attention to detail;
  • Excellent written and oral communication skills;
  • Proficiency in Office (Word, Excel and Powerpoint), virtual meeting apps (WebEx, Microsoft Teams, Zoom), Google apps (Sheets, Docs, Drive, Calendar), Asana, CRM;
  • Spirit of generosity and service;
  • Great sense of humor;
  • Bachelor’s or Associate Degree.