Customer Quality Engineer, Poly
Alejandra Galindo is a Customer Quality Engineer at Poly. She’s responsible for leading investigations, improvements, and corrective actions in the manufacturing processes in response to customer feedback and complaints. She also maintains and provides historical data to track the voice and satisfaction of customers. We are in AWE!
Thank you for talking to us today, Alejandra. Did you always envision yourself working in this industry? How did you stay focused on your goal or pivot when necessary?
I have always visualized myself working in quality, regardless of the industry, but being able to learn about the manufacturing processes and supply chain of an electronics company has been really enriching. I think I stayed focused on my goal because I really enjoy my job, and at the moment, being the only woman (and the youngest) in my department gives me extra motivation to show what I am capable of.
What are some of the keys to your success?
I am focused and disciplined in the things I am passionate about. If you don’t enjoy what you are doing, in your personal or professional life, you won’t enjoy the process and the results won’t come.
What is your superpower?
My persevering spirit. Despite the difficulties or challenges along the way, I do not give up easily.
Did you have any mentors or sponsors? Anyone you want to shout out?
I certainly do! Alvaro Arguelles, thank you for your patience, and for being the first one to believe in me. Alok Anand, thank you for all the knowledge and time shared. Jorge Serrano, thank you for being a great manager, a great teacher, and for your guidance. Hector Larios, thank you for the trust and support since day one.
How have you seen your industry change for women or other underrepresented groups since you started?
At Poly, more women are taking over management or upper-level roles, there are more women engineers joining the team. It’s been great seeing these changes but we still have a long way to go.
How has being a part of AWE changed how you show up to work every day? What was your favorite session/training?
Taking part in AWE Accelerator changed my perspective regarding how people may see me and my job. That was thanks to the Executive Presence and Confidence sessions, my two favorite sessions of the program.
What is your motivating force in business and in life? Has it changed throughout the years?
My main motivating force is to give back to my parents, at least, a small portion of everything they have given to me. It gives me great satisfaction for them to enjoy things that I give or share with them. My ability to give is a result of the hard work they have been doing for years. I would not be the person and the professional I am today if it wasn’t for them.
Tell us something interesting about yourself that we can’t find listed on your resume.
My hidden talent is that I’m a dancer. I started dancing when I was 16 years old and I’m currently a dance teacher in a Tijuana dance academy.
This interview has been edited for length and clarity.